Enquiry & Follow-Up System
Stop enquiries getting lost before someone follows up.
Capture every enquiry from web, phone and email into one visible pipeline. See who's waiting, who owns the next step, and what's slipped.
Learn moreClient systems your accounting firm is missing.
Most practices lose enquiries, chase documents manually and rely on someone remembering. I build the systems that fix that — for accountants, advisers and expert-led firms.
WHAT I BUILD
Systems that make expertise scalable.
Review & Reputation System
Turn happy clients into visible trust.
A simple process that asks happy clients for reviews at the right moment — and gives unhappy ones a private way to flag concerns first.
Learn moreAuthority Content System
Make your expertise obvious before prospects call.
Bring your key pages, Google presence and proof of expertise into alignment — so prospects find substance, not thin or dated content.
Learn moreFIXED-SCOPE WORK
Not ready for a system? Start here.
AI Workflow Sprint
Find the workflows worth fixing before you automate.
Identify where time is being lost in onboarding, document chasing and repeated admin. Get a practical automation roadmap — not open-ended consulting.
Learn moreExpert Knowledge Sprint
Get valuable partner knowledge out of people's heads.
Capture important know-how from partners and senior staff, then turn it into usable SOPs, guides and explainers your team can actually use.
Learn moreFOUNDER
About
I moved to Melbourne after a career in financial markets — London and Wall Street, firms like Goldman Sachs, JP Morgan and HSBC. What I brought with me was a way of thinking: structure the process, document the logic, build the system.
In Australia, I built a second career around writing and marketing — copywriting, technical writing and content production for brands like Dulux Group, Bunnings and Stratton Finance, plus CRM setup and automated campaigns for professional services firms. M Bounds Co is the distilled version: practical automation, documentation and client infrastructure for accountants and advisers. No open-ended consulting. Just systems that work. Melbourne-based. Australia-wide.